Shipping policy
Order Processing
All orders are processed within 1 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has been dispatched.
During periods of high demand, processing times may be slightly longer.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and the shipping method selected.
Estimated delivery times:
-
United Kingdom: 1-2 business days
Please note that delivery times are estimates and cannot be guaranteed.
Free Shipping
We offer free standard shipping on orders over £[Amount] within the United Kingdom.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information where available.
Delays & Customs
We are not responsible for delays caused by:
- Courier services
- Customs clearance procedures
- Adverse weather conditions
- Public holidays
- Other circumstances beyond our control
International customers may be required to pay customs duties, taxes, or import fees imposed by their country. These charges are the responsibility of the customer.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order. We cannot be held responsible for orders shipped to incorrectly provided addresses.
If you notice an error, contact us immediately at [your email address].
Lost or Damaged Parcels
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at [your email address]. We will work with the shipping carrier to resolve the issue as quickly as possible.